Effective Leadership Be a Great Leader

Are You Ready to Lead Your Team in 2019

“The greatest leader is not necessarily the one who does the greatest things, but the one that gets the people to do the greatest things.” If you believe the words of President Ronald Reagan, every business owner has the ability to be a great leader. You simply need to open doors for others on your team to accomplish great things.

So, as you start the new year, make developing leadership skills more of a priority in your business. Be the leader your team needs by focusing on these four areas.

Communication

Good communication skills are important at all levels of business. Luckily this is a skill that can be learned. The key is to keep your communication simple and clear. Most of all, keep lines of communication open. It’s a two-way thing – so encourage your people to communicate with you and others on your team.

Vision, Goals & Expectations
As the owner, you probably have an idea of where you want your business to be. Sharing that vision with others helps them to see it too. But don’t stop there. Your team needs to know why and how they are going to get there. Work with them to build goals and set expectations at all levels. Think beyond sales. Look at your team, operations, service levels, systems and profit margins. With clear goals and expectations, everyone is on the same page. Then let them do their jobs – with guidance from you when necessary.

Accountability

Clear goals and expectations are a great start, but you can’t simply set it and forget it. Give them the tools, support and authority to do their jobs and achieve their goals. Build in accountability.

By definition, accountability is the acknowledgement and assumption of responsibility for actions, decisions and implementation within the scope of their job. It comes with an obligation to report, explain and take ownership for results.

The best way to build accountability within your company is through follow-up. Check on progress along the way. When you follow up on projects or tasks you reinforce their importance. It also gives you the opportunity to recognize their work, keep them motivated – or help get them back on track if necessary.

Delegation

Effective delegation obviously saves you time and allows you to focus on the right stuff. But it’s really more than that. When you effectively delegate work to others, you allow them to learn new skills and take on more responsibilities. It helps you empower others to accomplish great things for you and your business.

Related: How to Delegate Effectively

Mentoring

If you take care of your team, your team will take care of your business. Good leaders understand this so they make teamwork and developing others a priority.

We’ve all had people in our lives who we admired or learned from. They make a difference and are often unforgettable. Many of these individuals are former bosses, coaches, teachers or business colleagues. And when you ask people about them, you will often hear “I learned so much from him/her”.

You too can be that person in your company. Whether you teach them directly or open the doors to learning, you have the ability to help your team reach their full potential. Share your knowledge. Promote training and development within your company. Be the serving leader your team needs to excel at work and in life.

Related: Leadership: What Makes Some Great

Ready to Put Your Business on the Path to Success?

Would working with a business coach help you take your business to a whole new level? Then let’s explore the possibilities with a complimentary consultation. It’s a chance to get to know each other, discuss your goals and the obstacles that hold you back. Together we can determine if there is a good fit between your needs and my services.

There no obligation, only opportunity. So call me at (856) 533-2344 to learn more or schedule an appointment.

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Is the Quick Fix The Best Solution?

Is the Quick Fix the Best SolutionI recently ran across an article, 9 Deadly Leadership Mistakes.  The author, Peter Economy, made some great points.  But one, Looking for Quick Fixes, stood out because you rarely see this associated with leadership.  But it is.

Peter went on the say “No matter how difficult the problem, there is always a quick solution”.  And with so many fires to put out or hats to wear, the quick fix is often welcome.  It allows you to move on to the next crisis, issue or opportunity.

Solving the immediate problem quickly is a good thing, especially when it impacts customers, team or money. But the quick fix is often nothing more than a band-aid.  It doesn’t address the root cause; it’s not the long-term solution.  The problem will return again and again.

Here’s an example to demonstrate this point.  Your technician performed a service.  The customer was unhappy and called to complain.  You apologize and send someone out to re-do the work.  Problem solved. The customer is now satisfied and you move on.  But what have you done to fix the problem moving forward?

Are You Fixing or Band-Aiding Problems?

While fixing a problem will take more time, it’s worth it in the long-run.  Just think about the impact these problems have on costs, profit, customer satisfaction, team satisfaction – and you personally.  Do you really want to spend your days putting out fires?

Going from band-aid to fix is not difficult.  You still want to solve most problems quickly – especially when customers are involved.  But when you do, go a little further.  Ask more questions:  How do we make sure this doesn’t happen again?  Is this a system or people issue – or maybe a combination of both?

Get others involved as necessary and dig a little deeper when you encounter problems.  Make the commitment to really improve your business.  Get rid of the band-aids and fix the problems for the long-term. Think systems and procedures. Need some help in this area? Check out my article, How to Create Business Systems

Ready to Put Your Business on the Path to Success?

Would working with a business coach help you take your business to a whole new level? Then let’s explore the possibilities with a complimentary consultation. It’s a chance to get to know each other, discuss your goals and the obstacles that hold you back. Together we can determine if there is a good fit between your needs and my services.

To learn more or schedule an appointment, call me at (856) 533-2344 or drop me an email Joan@HybridBizAdvisors.com

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Leadership: What Makes Some Great?

5 Ways Leaders ServeAs a business owner, you wear a lot of hats. But your leadership role is probably one of the most important for your company. But what makes for a good leader?

There are thousands of books on the topic, but one of my favorites is ‘The Secret: What Great Leaders Know and Do’, by Ken Blanchard and Mark Miller. Worth the read!

According to Blanchard and Miller, good leaders possess and continue to develop leadership skills. But great leaders consistently look for ways to SERVE their teams and organizations. In other words, great leaders are serving, not self-serving.

5 Ways Leaders Serve

S = See the Future
A compelling vision tells everyone who you are, where you are going and what core values drive the behavior of those in your company. Do your people know where you are headed and why?

E = Engage and Develop Others
While it starts with choosing the right people, you can accomplish great things when you allow them to fully participate. Developing others involves creating an expectation for learning and personal growth, providing development opportunities and mentoring your team.

R = Reinvent Continuously
How can we do things better, with fewer errors, faster or for less? Instill the desire for improvement into the people doing the day-to-day work.

V = Value Results and Relationships
This is not an either or option. Profit and financial strength is the reward for excellence in entrepreneurship. How much emphasis do you place on getting results? How much time do you invest with your team to make a difference in their lives? What do you do, on a consistent basis, to express appreciation for a job well done? Great leaders value both – and you should too.

E = Embody the Values
What core values are important to you and your company? As the leader, you must establish, articulate and enforce them. Embody the values in what you do – and integrate them into what your team does.

So what are some of the ways you can integrate the SERVE method into your small business – and be the leader you were meant to be?

More Ways to Grow Your Business

For new business improvement articles, exclusive tools and insights on entrepreneurship, click here to subscribe to my monthly eNewsletter. When you do, I’ll also send you my free eBook, How to Build Profit Through Leverage.

delegation

7 Keys to Effective Delegation

As an entrepreneur, delegation is an essential management and leadership skill. It obviously saves you time, helps you avoid burnout and allows you to work on more critical tasks. But often overlooked are the benefits it provides to others in your company. Effective delegation helps you develop, empower and motivate your team – a key to retention and employee satisfaction.

When you entrust others to take on important tasks or projects, you send a message that says, “I believe you can do this.” It gives employees a chance to learn new skills and builds their confidence. It also opens the door for them to take on additional responsibilities and contribute more to the success of the business. When used properly, delegation really is a great team building tool.

How to Delegate Better

  • Engage People. If you pay people and tell them what to do, will things get done the way you want? Most of us realize it’s not that simple. Getting work done through others requires engagement and persuasion. Remember the Chinese proverb, “Tell me I’ll forget. Show me, I may remember. But involve me and I’ll understand.” Effective delegation requires a two-way conversation and works best when you get people engaged.
  • Provide Clear Direction. Asking an employee to ‘take care of it’ is fine for routine tasks that they have done before. But taking on new tasks or projects requires direction and communication. Be specific and set clear expectations relating to goals, activities, and authority. A written procedure is a definite plus as it helps with the how-to and resources the individual may need to accomplish the work.
  • Invest Time Now. In most cases, doing it yourself is faster than teaching someone else – the first time. But investing the time upfront to teach and motivate the employee will pay off down the road. The work gets done right and produces the desired outcome without your day-to-day involvement.
  • Don’t Abdicate. Delegation is about giving responsibility and appropriate authority to others – not relinquishing all accountability. As the business owner, you can’t simply pass the buck and walk away. Provide guidance, get feedback, track results and hand out praise as appropriate.
  • Start Small. If delegating is a challenge for you, start with less-urgent or non-critical tasks and projects. You will still need to provide direction and guidance, but it is less problematic when you eliminate tight deadlines. While the employee benefits from learning something new, you will see first-hand that others CAN do it just as well – if not better!
  • Match Skills With People. In small businesses, employees often wear a lot of hats and may have skills outside their normal job responsibilities. Delegation allows you to tap into different talents or experiences and expand their skills through a team project. It’s also a good way to create a sense of belonging – a key to job satisfaction.
  • Recognize and Reward. Delegating is easy when your people WANT to take on new challenges and work. If you want them to go the extra mile or step up and take on more responsibility, develop a reputation as someone who appreciates and recognizes good work! Pay increases, bonuses, and promotions are obvious ways to incentivize people. But rewards do not always need to be wage or salary based. A personal thank you note, special luncheon, recognition at a team meeting, gift cards or paid time off work too! Match the reward to the project or task – and always say thank you for a job well done.

Documented procedures make hiring and training people easier. But they also make delegation a lot more effective too! So don’t underestimate the value of systems when it comes to improving your delegation skills!

Related Article: How Your People and Systems Power Profit and Success

New Monthly Article & Business Tools

For new business improvement articles, exclusive tools and insights on entrepreneurship, click here to subscribe to my monthly eNewsletter. When you do, I’ll also send you my free eBook, How to Build Profit Through Leverage.

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Are You a Serving or Self-Serving Leader?

serving leaderWhat makes for a good leader?  As a business owner, we wear a lot of hats.  But your role as leader is probably the most important one for your company.  After all, a team that works together will always accomplish more than a group of individuals working alone.  And YOU hold the key for creating that team.

There are thousands of books on leadership, but one of my favorites is ‘The Secret:  What Great Leaders Know and Do’, by Ken Blanchard and Mark Miller.  It reinforces one simple reality — great leaders consistently look for ways to SERVE their teams and organizations.  In other words, great leaders are serving, not self-serving.

According to Blanchard and Miller, here are the 5 fundamental ways that leaders SERVE?

S = See the Future

A compelling vision tells everyone who you are, where you are going and what values drive your behavior.

E = Engage and Develop Others

While it starts with choosing the right people, you can accomplish great things when you allow them to fully participate.  Developing others involves creating an expectation for learning and personal growth, providing development opportunities and mentoring your team.

R = Reinvent Continuously

How can we do things better, with fewer errors, faster or for less?  Instill the desire for improvement into the people doing the day-to-day work.

V = Value Results and Relationships

This is not an either or option.  Profit and financial strength is the reward for excellence in entrepreneurship.   How much emphasis do you place on getting results?  How much time do you invest with your team to make a difference in their lives?  What do you do, on a consistent basis, to express appreciation for a job well done?   Great leaders value both – and you should too.

E = Embody the Values

What core values are important to you and your company?  As the leader, you must establish, articulate and enforce them.   Embody the values in what you do – and integrate them into what your team does.

So what are some of the ways you can integrate the SERVE method into your small business – and be the leader you were meant to be?

Ready to Put Your Business on the Path to Success?

Would working with a business coach help you take your business to a whole new level? Then let’s explore the possibilities with a complimentary consultation. It’s a chance to get to know each other, discuss your goals and the obstacles that hold you back. Together we can determine if there is a good fit between your needs and my services.

To learn more or schedule an appointment, call me at (856) 533-2344 or drop me an email Joan@HybridBizAdvisors.com